Information
Find details about our shipping policies, return procedures, and cancellation options here at Clouds. We aim to ensure a smooth and transparent process for every purchase.
Order cancellation
At Clouds, you have the option to cancel your order up to 2 hours before the confirmed delivery time. To initiate a cancellation, please contact our support team via the Contact page with your order number and reason for cancellation.
No cancellation or refunds after delivery
Please note that Clouds does not offer cancellations or refunds for orders after the 2-hour cancellation window has passed. This policy is in place due to the preparation and dispatch processes involved in fulfilling your order. We appreciate your understanding.
Delivery information
All orders are dispatched from our United Kingdom warehouse. Delivery times may vary depending on your location. Please refer to our Contact page for specific delivery estimates. We work with trusted courier partners to ensure your order arrives safely and on time.
Need help?
If you have any questions or concerns regarding your order, shipping, or returns, please do not hesitate to contact our customer support team. We are here to assist you.
